Contact us
Stuck on a transcription, a question about your account or Premium, or an idea for JamRiff? Write to us and a person on the JamRiff team will reply.
Email support@jamriff.com, or pick a topic below so your message reaches us with the right subject. Many answers are in the questions further down.
Help with a track
Transcriptions, playback, downloads, or something that isn’t working. Paste the track’s link from your address bar so we can find it.
Email usAccount and billing
Signing in, credits, Premium, payments and refunds. Write from the email address on your account.
Email usPrivacy and copyright
Requests about your personal data, and copyright complaints about content on JamRiff.
Email usFrequently asked questions
Why doesn’t my transcription sound right?
Clean recordings of one or a few instruments give the best results. Pick the instrument you want to hear rather than Full band, choose just the part of the track you need, and play the transcription against the original audio to compare. For something easier to read, switch to a simpler difficulty.
A transcription failed. Did I lose my credits?
No. If a transcription fails, is cancelled or finds no notes, its credits are returned to you automatically. You can try again from the track.
Which files and links can I use?
MP3, WAV, M4A, FLAC, OGG, AIFF or MP4 files up to 500 MB, recordings you make in the browser, and YouTube links to videos up to 15 minutes long. Free transcribes up to 30 seconds at a time (pick the part you want); Premium up to 15 minutes.
How do credits work?
1 credit covers 30 seconds of audio, rounded up. Free gives you 30 credits every calendar month; Premium gives 500 a month and carries unused credits over. The pricing page has the details.
How do I cancel Premium or switch to yearly?
From the Subscription tab of your profile. When you cancel, Premium and your credits stay until the end of the period you paid for. A switch between monthly and yearly takes effect at your next renewal.
I didn’t get the confirmation or password reset email.
Our emails come from no-reply@jamriff.com, so check your spam or promotions folder for it. You can ask for a new confirmation email from the confirmation screen, and a new reset link with “Forgot password?” on the log-in page. Still nothing? Write to us at support@jamriff.com.
Do I keep the rights to my music?
Yes. Your recordings and the transcriptions made from them stay yours, and your tracks are private to your account. See Your recordings and transcriptions in our Terms.
How do I delete a track or my account?
Delete a track from its menu: its audio and transcriptions go with it. Delete your whole account from the Personal info tab of your profile; everything in it is deleted within 24 hours.
Have another question?
Write to us at support@jamriff.com and a person on the JamRiff team will get back to you.